Professional Certificate in Customer Relationship Management
Course details
Duration
Self-Paced
Lectures
29
Quizzes
2
Level
Intermediate
- Description
- Curriculum
- Announcement
Customers appreciate an individual going above and beyond to serve them, especially when the business requires critical follow-up. This EUC training provides participants with greater insight into Cultural Impacts on Consumer Behavior and Customer Services Handling Processes.
Customer Relationship Management still remains one of the most important components for an organization’s survival and growth. Though, significant progress has been made in designing and managing CRM systems as software technologies have advanced.
This course intends to provide a solid introduction to CRM, a thorough understanding of the processes involved, a solid understanding of software components in various CRM systems, and practical applications of CRM in various sectors.
The course is also designed to improve your knowledge and understanding of various customer relationship management concepts. Learners should expect to gain an understanding of Customer Loyalty and Retention, strategies to manage dissatisfied customers, and ethical principles for customer care and services agents to attract and retain customers and thus ensure their satisfaction.
The learners will also have the opportunity to learn about the various CRM strategies used by organizations and how they choose the best strategy that suits their business type.
When you finish the CRM online course, don’t forget to take the quiz to earn a completion certificate.
MODULE 0 -
WEEK 1
MODULE 1 - INTRODUCTION TO CRM & SERVICES
MODULE 2 - MANAGING CALL CENTER EFFECTIVELY
WEEK 2
MODULE 3 – CUSTOMER DATA & MANAGEMENT
MODULE 4 – MANAGING CUSTOMERS DISSATISFACTION
WEEK 3
MODULE 5 – CRM STRATEGIES FOR BUSINESSES
MODULE 6 – CUSTOMER RETENTION & LOYALTY
MODULE 7 – SALES PROCESS ENHANCEMENT
WEEK 4
MODULE 8 – DIVERSITY IMPACTS ON CONSUMER BEHAVIOUR
MODULE 9 – ETHICS IN CUSTOMER RELATIONSHIP & SERVICES
COURSE EVALUATION
Welcome to the Foundation Course in Email Marketing!
I am so glad you are preparing to take this course. Before proceeding, it is recommended that you read the modules in the order they are listed to ensure proper comprehension.
It is necessary that you take some time to go through the curriculum and due dates as well. Also, this course starts with an introduction, which you can watch free of charge.
The good news remains that, despite the fact that we have a refund policy that protects our customers after course purchase, this course has not recorded any requests for a refund to date.
Please don’t hesitate to get in touch with us if you have any questions or concerns you might have via studentservices@eduslides.com.
Have a great class ahead!
