Foundation Course in Key Performance Indicator

Key Performance Indicator (KPI) development is a structured approach to defining an organization’s goals and identifying the most relevant and impactful indicators of success.

Rather than simply choosing standard metrics from a list, effective KPI development requires careful consideration of what truly reflects the organization’s strategic objectives.

KPIs are essential components of any strategic management system, as they play a crucial role in evaluating the success of strategy implementation.

They also help to identify gaps between actual and desired performance, and to measure overall organizational effectiveness and operational efficiency.

Operational, project, risk, and employee measures act as an early-warning system across the organization, helping to enhance performance.

Well-designed KPIs offer valuable insights into whether strategies are effective, and whether programs, projects, and services are being delivered on time, within budget, and with the desired outcomes.

KPIs focus employees’ efforts on the most critical factors for success and provide a clear measure of progress.

This course is applicable to all sectors—business, government, and non-profit—and equips participants with practical tools for developing meaningful strategic and operational performance measures.

Through a series of hands-on exercises, participants will build their skills in creating and managing effective KPIs for strategic, operational, or program management, ensuring they are well-prepared to apply these concepts in their own organizations.

At the end of the course training, students shall know how to:

• Learn how to work with a KPI design template to sense-check your KPI design process

• Empower your company to improve business results by measuring the KPIs that really matter

• Ask relevant key performance questions that will help you define the right KPIs

• Apply the author’s Smart Strategy Board framework to map your organization’s strategic goals

• Boost your career prospects by acquiring invaluable business strategy skills

• Improve your business acumen by gaining insights into key business drivers